Refunds & Digital Goods

Payment is collected by Etsy. Refunds for the purchase price are handled under Etsy’s policies and the listing you bought. This page explains how digital delivery works on our side.

What you buy

A digital illustrated book and online adventure. There is no physical shipment from us.

EU / UK cooling-off (digital content)

Distance-selling rules often give consumers 14 days to withdraw. For digital content, that right can end once performance starts if you asked us to start and acknowledged that you lose the withdrawal right. By submitting the claim form (names + Etsy order number) you request immediate personalization and delivery by email. If EU/UK consumer law applies to you, you agree that delivery may begin immediately and that the withdrawal right is lost once we send the PDF or unlock the adventure, except where the law says otherwise.

When we will help

• We cannot match a valid Etsy order — we will not keep your personalization and we will help you correct the order number.
• The file is defective or the link never arrives — we will resend or regenerate at no extra charge.
• A spelling error reported before we approve the request — we will update the names.

When a refund is not automatic

Change of mind after a correctly delivered personalized file is typically not refundable as a digital custom product, subject always to Etsy’s rules and any mandatory consumer law that cannot be waived.

How to ask

Email your-real-admin@email.com with your Etsy order number. For payment disputes, open a case on Etsy as well.